FAQ
Accepted Payment Methods
Q: What types of payment do you accept?
A: We accept all major credit cards, including MasterCard, Visa, American Express, Discover, as well as PayPal for maximum flexibility in your shopping experience.
Pricing and Currencies
Q: In what currency are your store's prices listed?
A: All prices are listed in US Dollars (USD) for clear understanding and currency conversion.
Online and Physical Presence
Q: Do you have physical stores, or do you only sell online?
A: Currently, STORAZONE operates exclusively online, allowing us to efficiently serve a global clientele.
International Shipping
Q: Do you ship internationally?
A: Yes, we deliver to almost every country. Please note that import taxes, duties, and customs fees may apply and are the responsibility of the recipient.
Signature on Delivery
Q: Do I need to sign for my package upon delivery?
A: A signature is not required for the receipt of packages, offering more flexibility in delivery.
Product Origin
Q: Where are your products shipped from?
A: Our products are shipped from our international warehouses in the USA, UK, Singapore, and China. We conduct rigorous quality checks to ensure the excellence of our products.
Shipping Timeframes
Q: What is the processing time before my product is shipped?
A: Processing your order typically takes 2 to 3 business days.
Estimated Delivery
Q: What is the estimated delivery time?
A: Depending on your location, delivery can vary from 7 to 30 days. A tracking number will be provided as soon as your order is shipped.
Return and Replacement Policy
Q: How can I return or replace my item?
A: If you are not completely satisfied with your purchase, our 30-day return policy has you covered. Please contact us at (email) to initiate a return. Note that return shipping fees are at your expense.
Order Confirmation
Q: Where is my order confirmation?
A: A confirmation email is sent within 24 hours. Check your spam or junk mail folder if you cannot find it in your inbox.
Order Cancellation
Q: How can I cancel my order?
A: You can cancel your order within 6 to 8 hours following the purchase. To do so, please send us a message through our "Contact Us" page.
Additional Assistance
Q: What if I need further assistance?
A: Our team is always ready to help. For any assistance, please contact us through our "Contact Us" page.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.